Faq

Standard shipping within Australia typically takes 3-7 business days, while express shipping takes 1-3 business days. International delivery times vary based on location and shipping method.

You have 30 days from receiving your item to return it for a refund or exchange. The product must be unused, in original condition, and include proof of purchase. Please review our Refund & Returns Policy for more details.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.

Yes, we offer exchanges for defective or damaged items. Please contact us within 30 days of receiving your order, and we’ll assist with the exchange process.

Orders can be canceled before they are shipped. Please contact us at support@veddler.com as soon as possible to request a cancellation.

We accept major credit cards, PayPal, and Afterpay for your convenience.

We strive to offer sustainable and eco-friendly products where possible. Check the product description for information on eco-conscious items.

Yes, we offer digital gift cards in various denominations, which can be purchased directly on our website.

You can reach our customer support team at support@veddler.com or by visiting our Contact Us page.

Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

You can sign up for our newsletter at the bottom of our homepage to receive exclusive offers and updates.

If you receive an incorrect order, please contact us immediately at support@veddler.com, and we will resolve the issue at no additional cost.

Yes, all our pet products undergo quality checks to ensure they are safe and suitable for your pets. We select items from trusted suppliers with pet safety in mind.

Currently, Veddler is an online-only store, offering the convenience of shopping from the comfort of your home. However, we provide fast shipping across Australia.

You can request a change to your shipping address before the order is dispatched. Contact us as soon as possible at support@veddler.com.

We offer free standard shipping on orders over a certain amount. Please check our Shipping Policy for details on eligibility.

If your pet is not satisfied with a product, you can return it within 30 days, provided it is in its original condition. Review our Refund & Returns Policy for more information.

We value your feedback! After receiving your order, you’ll have the opportunity to leave a review directly on our product pages.

Yes, we offer bulk purchasing options for pet shelters and businesses. Please contact us at support@veddler.com for more information on bulk orders.